Frequently Asked Questions (FAQ)
TTOC Coffee – Your Questions Answered
1. Do you cater outside of the Klang Valley?
TTOC Coffee currently serves events within the Lembah Klang (Klang Valley) area only. If your location is outside of this area, we are unable to accommodate unless confirmed by an authorized TTOC representative.
2. What kind of power supply do you need at the event?
We require at least two (2) power outlets with a combined capacity of 2000 watts or more to run our coffee equipment smoothly.
3. Do I need to prepare a table for your setup?
Yes, the client must provide a stable table with minimum dimensions of 4ft x 3ft. If more tables are available, even better — it helps us set up in a more efficient and organized manner.
4. Is the deposit refundable?
All deposits are strictly non-refundable, regardless of cancellation reason. Please make sure to confirm all details before proceeding with payment.
5. Is the payment made on the website the full amount?
No — the online payment is for deposit only. The remaining balance must be paid in full prior to the event date. An invoice will be emailed to you for the balance payment.
6. When will I be contacted after making a booking?
Once your deposit is received, our team will reach out to you directly to confirm your booking details and finalize next steps.
7. When do you usually set up for an event?
Our standard setup is done one (1) day before the event to ensure everything runs smoothly.
Please let us know in advance if there are any special timing or venue access requirements.
8. Where can I find your package pricing?
All package details and rates are available on our official page here:
🔗 https://ttoccoffee.com/package/
Any discounts or special offers must be confirmed by our authorized sales personnel.
9. Are your baristas certified and trained in hygiene?
Yes — all of our baristas are typhoid-certified and follow strict hygiene practices in accordance with food safety regulations.
10. How do you ensure cleanliness of your equipment?
All coffee equipment is maintained in clean and presentable condition before every event to ensure quality and professionalism.
11. What if my event is outdoors?
For outdoor events, you must ensure that adequate shelter or covering is provided to protect our equipment and staff. We are not responsible for weather-related disruptions unless prior arrangements are made.
12. What drinks are usually included in the event package?
Our standard event packages include a thoughtfully curated coffee menu to suit most guests.
We usually recommend the following as part of the drink selection:
Hot Latte
Iced Latte (main and most popular drink)
Hot Americano
Iced Americano
If you have specific preferences or wish to customize your drink menu, feel free to let us know during the booking process — we’re happy to discuss options and pricing accordingly.
13. What cup sizes do you use for events?
At TTOC Coffee, we use 10 oz cups for iced drinks and 8 oz cups for hot drinks.
These sizes are ideal for event service — just enough to satisfy without causing waste or spillage, and perfect for smooth coffee sipping throughout the event.
Let's Talk Coffee!
Have a date in mind? We’d love to hear from you.
WhatsApp us: +60 12 77 99 583
